Privacy policy

November 7, 2026 · Dasar privasi

Replybox is a customer inbox app made by TRBOX Inc. (Republic of Korea). Business staff use it to read and answer messages that customers send to the business on WhatsApp, Instagram, Facebook Messenger, Threads, LINE, WeChat, phone/SMS and email. Customers keep using those apps and do not create a Replybox account.

Who signs in

Only staff accounts created by a business that uses Replybox. We do not ask for passwords of Facebook, Instagram or other channels; channels are connected through each platform's official login.

What we store

• Staff username and the business the account belongs to
• Customer messages, their time, and the sender identifier given by the channel
• Replies sent by staff and AI drafts created before sending
• Business information the business adds for AI drafts, such as services, prices and photos

This data is used only to show the inbox, send replies and write drafts for that business. We do not use it for advertising and we do not track you across other companies' apps or websites.

Who we share it with

• Cloudflare: hosting and storage
• OpenAI: the conversation and business info needed to write a draft or translation
• Meta, LINE, WeChat, Twilio and email providers: to deliver replies to customers

On your phone

The app keeps your sign-in session in the phone's secure storage. It does not read your contacts, photos or location.

Keeping and deleting data

We keep data while the business uses Replybox. A business or staff member can ask us to delete their data or account at any time by emailing us; we delete it within 30 days.

Contact

TRBOX Inc. · manager.trbox@gmail.com